Have you the right?

If you make contact with me, whether SKY, a business or the local council, how dare you call me be my first name without me having given leave for you to do so?

Are you a work colleague, neighbour, family member or friend? Have you known me long enough to be afforded that privilege?

How dare you assume?

I had actually forgotten just how much this practice annoys me until a friend made this very point yesterday from his dealings with presumptuous officials.

Politeness first, please.

It was actually much worse when my Mum was alive and some youngster had the bare-faced effrontery to call her 'Norah'. - Shameful.