A Fortnight Ago I Rang For 64 Minutes Before My Call Was Answered.

Taxman refuses to take our calls: One in four who ring HMRC don't get through as 18million calls go unanswered 

HMRC failed to answer 18million phone calls from the public last year, with a staggering 10.5million going to answer machine and a further 7.4million terminated by frustrated customers who hung up. Mail.