Premium Phone lines? - Government Amongst The Worst Offenders!

The Public Accounts Committee found that only 40 of 365 Government phone lines are free to call, leading to more than 100million premium calls being made to public bodies. Half the money was charged to callers wasting their time on hold to services including HMRC, the Department for Work and Pensions, the Student Loans Company and Victim Support. Margaret Hodge (inset), who chairs the committee, said the practice was 'not acceptable'. Mail.