For over 20 years there has been a naive belief that if an employee makes a written record of something - then it is automatically true.I found this out to my cost this last week when I discovered that CitiBank employees had falsified written accounts of telephone conversations dealing with a complaint that I have made.
I am now at a grave disadvantage in that complaint because of this very silly logic.
Certainly, in the Police, the NHS and Education, similar thinking applies - the logic is not merely flawed but patently absurd!
Employees write down what they claim that they have said and done. Well, they will aways record in a manner which suits their own purpose. Well, won't they?
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